Frequently asked questions

Questions about the CBD

1Is CBD legal?
CBD is completely legal in all 50 states. The FDA considers hemp and hemp-derived extracts to be food-based products. As such, there are no legal restrictions on their importation, production, sale or consumption in the United States, as well as most of the industrialized world. Hemp oil is legal in over 40 countries around the world. Hemp oil is consumed by millions of people around the world, and this number is rapidly rising as an increasing number of studies explore its many potential health benefits.
2What is CBD?
CBD is short for cannabidiol. Cannabidiol is an extract from hemp, a commonly used term for strains of the cannabis sativa plant with very low levels of THC. Hemp is used in a wide range of products in the United States and globally.
3Where can i find information about my order?
To find out information on your order, you will need to contact us by email at whatshop.oficial@gmail.com or calling us at +1 (786) 278 1749 and provide us with your order number.
4Where is my package?
Use the provided tracking number to track your number on the USPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the USPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with USPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with USPS.
5What is your returns and refund policies?
Returns We offer free returns only on unopened items within 15 days of purchase. You can make returns or exchanges using our online returns system. Read more here. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
6Do you sell wholesale?
Yes. Our new website provides of special pricing, for wholesale business and distributors, please contact us at whatshop.oficial@gmail.com or fill our online application here
7What do I do if my discount code expired?
Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you’re ever experiencing trouble purchasing with a discount code don’t hesitate to contact us.
8How is Hemp different from Marijuana?
Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.
9Will CBD help me?
Although not designated by the FDA as a health product, CBD has been shown in numerous studies to have various health benefits. Please read our product descriptions to identify the best products for you. There is also a wealth of research available online. However, we do not make any specific health claims about our products. As with any supplement, please consult your physician before use.
10Why am I not feeling the desired effect?
The first thing to remember is CBD is not THC and does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism. Feel free to try our other products in search of that desired effect.
11Is CBD Physchoactive?
No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle.
12This product is great. What can I do?
We’re glad you liked it! Please leave a review on the product pages.
13Do you use synthetics or THC in your products?
Our focus is to research and develop innovative natural CBD extracts with no synthetics or THC. We pride ourselves in producing the finest and purest CBD oils while never compromising quality. Check out our About Page for more information. Our CBD is constantly tested to ensure quality. We list all our ingredients on our website as well as on each package. We also have lab reports for many of our products available online.
14My order didn't process but funds were taken out of my account. What do I do?
If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.
15How do I cancel my order?
If you wish to cancel your order, please give us a call at +1 (786) 278 1749 as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.
16What do I do if my purchase is damaged?
We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the USPS.
17Where do you ship?
We ship to all fifty US states and Worldwide.
18How much does shipping cost?
Standard shipping is FREE USPS ground within the United States. Expedited shipping is available for an additional charge based on your location.


What are essential oils

1What is an essential oil?
An essential oil is a natural concentrate derived from a plant. It is obtained by careful extraction, most of the time through distillation. Different parts of the plant can be used: leaves, flowers, bark. Sometimes, two parts of the same plant produce two different essential oils.
2What is a "chemotyped" essential oil?
A natural essential oil can include hundreds of different compounds. A chemotyped essential oil is an essential oil whose biochemical structure (the chemotype) is known. It means that the oil producer knows exactly what active molecules the oil has and at what concentrations. A chemotyped oil guarantees its effectiveness and safety. They are usually described with their Latin name. It is the best way to avoid adulterated oils (an expensive oil mixed with a cheap one from the same family) that are usually sold as if they were genuine oils.
3What is a base / vehicular / transporter oil?
A base oil (or also called vehicular or transporter) is an oil extracted from a plant. It is very similar to oils used for cooking, such as olive oil. And in fact you could use cooking oil to dilute your essential oil. However, the base oils come from plants with beneficial properties for your skin and your body, and have a rather neutral aroma. Moreover, they are usually extracted with much more care than cooking oils, in particular without heating the product. These benefits make them more suitable for use in aromatherapy.
4How can I use an essential oil?
There are several different methods: You can dilute some drops in an essential oil. You will thus obtain an oil for massages. It is recommended especially to treat conditions on the skin (acne, eczema, dermatitis, rosacea) or health problems that cause local pain (arthritis, gout). It also serves to make massages after training, in athletes and dancers. You can put a few drops of essential oil in a bowl with hot water to breathe the steam. It is the best solution to treat problems related to the respiratory tract (cold, flu, etc.) You can use a diffuser in the room where you live or work. This device will slowly diffuse the oil in the room. It is a super-SAFE method, particularly good for sick children who can benefit from oil during sleep. It is particularly good for preventing crises in asthmatic people. you can add some drops in your bathroom. It is very useful to treat sleep problems, stress or anxiety.
5Can you ingest essential oils?
Some websites recommend adding essential oils to food or water before eating or drinking. We do not recommend it, because essential oils are very concentrated and can be dangerous if they are swallowed. The recommended methods remain those mentioned above, particularly 1) massage using essential oils diluted in base oil, OR 2) inhalation (using a bowl of steam or a diffuser). You might think that diluting 2 drops of essential oil in a glass of water would reduce the risks. However, as you may already know, water and oil do not mix well. That's why it could be that a small amount of essential oil touches some internal organ of your digestive system and cause damage.
6How to use essential oils in diffuser?
It is important to vaporize the essential oils in cold since the heat modifies the chemical formula and alters its properties. It is preferable then diffusion by nebulization: the oils transformed into micro drops pass into the air in all their integrity, preserving their virtues. To avoid the saturation of the air in aromatic molecules, it is necessary to respect the time indicated in the device: the recommended time is 30 minutes in large rooms and 15 minutes in rooms. Always in the absence of people, especially children.
7Can I use essential oils on my skin?
It is imperative to dilute the essential oils in a vegetable oil (almond, argan, wheat germ) if they are applied to the skin. In addition, certain essential oils can irritate the skin (bergamot, lemon). A skin test is recommended in the fold of the elbow to verify the sensitivity itself. Essential oils are very active concentrates. Therefore it is important to respect the doses, even if it is a drop. In addition, beyond certain amounts there is a rest effect, so the effects are not as expected.
8Essential oils suitable for children?
Never in children younger than 3 years. In children between 3 and 12 years, you always have to divide the amounts in half. As a precaution, it is preferable to use sweet oils such as citrus fruits or diffuser synergies created especially for children. As a precaution, all essential oils are relatively discouraged, as in children under 3 years of age, in pregnant or lactating women. A competent therapist will advise you of your particular case.